Refund Policy

PADDLE IS THE MERCHANT OF RECORD: Subscriptions bought on this website are sold and processed by Paddle, acting as the merchant of record. Paddle takes the payment, issues your receipt, and processes any refund we approve. Your bank or card statement will show a charge from Paddle rather than from RAAV.

WHAT WE SEE: We never receive or store your card details. We are told only that a subscription is active, which plan it is, and when it renews.

CANCEL ANY TIME: You can cancel a RAAV subscription whenever you want. Cancelling stops the next payment. Cancelling is not the same as a refund and does not return money you have already paid.

ACCESS AFTER CANCELLING: You keep full access to your paid plan until the end of the period you have already paid for. After that your account returns to the free tier. Your workouts, nutrition logs and other training data stay in your account.

NEW SUBSCRIPTIONS: If you change your mind about a subscription you have just started, contact us within 14 days of the first payment and we will refund it in full.

HOW THE WINDOW IS COUNTED: The 14 days run from the date of the first payment for that subscription. The window applies to the initial purchase, not to later renewal payments.

NO REFUNDS FOR UNUSED TIME: After the 14-day window we do not refund partial or unused periods. If you cancel halfway through a month you keep access until the end of that month, and the remainder is not refunded.

RENEWAL PAYMENTS: Renewals are not covered by the 14-day window. If you do not want to be charged again, cancel before your renewal date.

WE WILL PUT IT RIGHT: Contact us if you were charged twice for the same period, charged after cancelling, charged for a payment you did not authorise, or if a fault on our side stopped you using the plan you paid for. Where the claim is genuine we will arrange a refund through Paddle.

TRY SUPPORT FIRST: If a feature is not working, contact us before asking for a refund. Most problems are fixed quickly, and we would rather fix them than take your subscription away.

STATUTORY RIGHTS COME FIRST: Nothing in this policy limits the rights your local consumer law gives you. Where your law gives you a stronger right to cancel or to a refund, that right applies instead of this policy.

EU, UK AND OTHER REGIONS: Consumers in the EU, UK, EEA and Switzerland have a statutory right to withdraw from a digital purchase within 14 days, and other countries have similar rights. Because RAAV unlocks as soon as you subscribe, you may be asked at checkout to agree that access starts immediately. Paddle applies the consumer protection required in your country to every purchase it processes.

TWO WAYS TO ASK: Contact Paddle directly at paddle.net, the buyer support site Paddle runs for every purchase it processes — have your order number or the email address you paid with ready. Or email us and we will arrange it with Paddle for you.

WHAT TO INCLUDE: Tell us the email address on the account, roughly when you subscribed, and what went wrong. That is usually enough for us to find the payment.

PROCESSING TIMES: Once a refund is approved, Paddle returns the money to the payment method you used. Card refunds usually appear within three to five working days and PayPal refunds usually within about forty-eight hours, depending on your bank.

APPLE AND GOOGLE PURCHASES: If you subscribed inside the RAAV mobile app rather than on this website, Apple or Google processed that payment, not Paddle. Those purchases follow Apple's or Google's own refund process and must be cancelled and refunded through them, in your App Store or Google Play subscription settings. This policy covers purchases made on this website.

CHANGES: We update the date at the top of this page whenever this policy changes. A change does not affect a refund request you have already submitted.

LANGUAGE: This policy is written in English and translated for convenience. If a translation differs from the English version, the English version applies.